FAQs

Q: What is your lead time?
A: Standard Product Lead time is six (6) weeks.
 Custom Product Lead time is eight (8) weeks. 
All Lead times start from the receipt of confirmation or payment.

Q: What is the lead time for your Quick Ship items?
A: Quick Ship Lead time is ten (10) business days.  All Lead times start from the receipt of confirmation and payment.

Q: Can you provide 2700K, 3500K, 4000K?
A: Alternate color temperatures are available. Please contact customer service for component specifications including additional color temperatures.

Q: Who is my local representative?
A: The “Locate Your Sales Representative” search field on the our contact page will provide you with the complete name and contact information for the agency covering your area in the US and Canada.

Q: Where are you located?
A: Lumetta is located in Warwick, Rhode Island, USA. All our products are American made.

Q: Can I get a custom shade that matches a specific Pantone color or graphics?
A: Lumenate is fully customizable to match colors and display custom graphics.
View Custom Lumenate®

Q: Can I get a custom metal finish?
A: Custom finishes can be made available, requiring sample approval, additional lead time and a custom quote.
View Frame Finish menu

Q: Can you expedite my order?
A: Accommodation of expedited requests is determined at the time of the request and will depend on the current production schedule.

Q: Can I use TransLumenate® as a diffuser on any of your items?
A: Yes. TransLumenate® is our transparent diffuser material designed for, but not exclusive to, the outer layer of our Shadow Luminaires.

Q: Are Lumenate® and TransLumenate® really anti-microbial?
A: Lumenate® and TransLumenate® have been tested against ASTM E2180 standard and has performed at the highest level of anti-microbial property.

Q: Are your fixtures UL Listed?
A: All Lumetta light fixtures are UL listed. Lumetta works with Underwriters Laboratories on a continuing basis to adapt design and manufacture fixtures in conformity with national electric installation codes and U. L. standards.

Q: What forms of payment do you accept?
A: Lumetta accepts payments by wire transfer and manual check.  We also accept credit card payments processed through PayPal.  Please note that you do not need a PayPal account for this method of payment.

Follow these 5 easy steps for credit card processing via PayPal:

Step 1: Click on this link: https://lumetta.com/contact/

Step 2: Once on the page, scroll down to the “Make a Payment” box.  Type in the order number on the field, then click on the PayPal logo beside it.

Step 3: On the next screen, enter payment amount in the “Price Per Item” field and click continue.

Step 4: Select the option “Pay with Debit or Credit Card”

Step 5: Enter the payer and credit card information, then click “Pay Now”

If you need further assistance, contact payments@lumetta.com